I mentioned Kathy Sierra of Creating Passionate Users in my last post, and that reminded me that I wanted to say something about the last post in her blog. Given what she's been through, I wouldn't blame her for going away and staying away, but I am so glad to see that she's thinking about what to do next, even if that thinking is going to take a while and keep her presence online silent. She is such a great thinker and has a talent for crystallizing something very complex, like how new users experience an application, into a graph that is (dare I say it) dramatic in its simplicity. Like this. So many great graphs and images, I don't know where to start, so I won't.
She rocks, and I hope she figures out the Right Thing For Now soon. Good luck, Kathy.
Plus, she pointed me to Wake Up Tiger, for which I will always be grateful.
But I'm supposed to be doing laundry now...